Terms of Use

  1. Purpose of the T&Cs :
    • The General Terms and Conditions are applicable exclusively to the online sale of Amélie Deltour / Pomélo products on the websitehttps://ameliepomelo.com/ , access to which is open
  2. Acceptance of the conditions :
    • The General Terms and Conditions exclusively govern online sales contracts for Amélie Deltour / Pomélo products (hereinafter professional seller) to buyers with the status of consumers (hereinafter consumers) and, together with the online order, constitute the contractual documents binding on the parties, to the exclusion of any other documents, prospectuses, catalogues or photographs of the products which have only an indicative value.
    • The General Terms and Conditions apply exclusively to products delivered to consumers established in France and/or in a member country of the European Union.
    • The General Terms and Conditions are written, as are all contractual information mentioned on the site, in French.
    • The T&Cs are made available to consumers on the seller's website.
    • The consumer acknowledges, by checking a box provided for this purpose, having read the General Terms and Conditions and having accepted them before placing the order. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with Article 1127-2 of the Civil Code.
  3. Description of the service :
    • On ameliepomelo.com, you can purchase ready-made products, one-of-a-kind products, or products printed in small quantities. You can also place custom orders.
  4. Consumer rights and obligations:
    • The consumer does not have the right to attempt to harm the proper functioning of the site or to use it in a way contrary to its objective.
  5. The rights and obligations of the seller :
    • The seller is not responsible for any interruption in access to the site. If the site encounters a bug or technical problem, the seller reserves the right to interrupt its operation to ensure its maintenance.
    • The seller is not responsible if false statements, insults or defamatory remarks are made on the ameliepomelo.com website, forum or chat.
    • The seller is not responsible if a third party posts content that is duplicated from another site or protected by copyright.
  6. Intellectual property of the content on the site:
    • Elements of the site such as texts, videos, images or photos are protected by copyright.
    • Any use, reproduction or resale of a product, image, illustration, photo or video by a third party must be the subject of a request for authorization from the author and owner of the rights: Amélie Deltour / Pomélo.
  7. Dispute resolution procedures:
    • In the event of a dispute between the Client and the company, they will endeavor to resolve it amicably (the Client will send a written complaint to the professional or, where applicable, to the professional's Customer Relations Department).
    • In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the Consumer Client within the meaning of Article L.133-4 of the Consumer Code has the possibility of contacting, free of charge, if a disagreement persists, the competent mediator registered on the list of mediators established by the Consumer Mediation Evaluation and Control Commission in application of Article L.615-1 of the Consumer Code, namely: The Professional Mediation Company www.mediateur-consommation-smp.fr . 24 rue Albert de Mun - 33000 Bordeaux.
    • These distance selling conditions are subject to French law. For any disputes or litigation, the competent court will be that of Toulouse.